Dynamics 365 Field Service
The resources you need in the field or wherever you do business.
Optimize field resources and service to improve your productivity and efficiency .
Dynamics 365 Field Service offers advanced scheduling and resource optimization to consistently dispatch the right technician with the right experience and resources to successfully resolve issues the first time, every time.
In the end, you will empower your organization to deliver exceptional customer and employee experiences wherever you do business.
Benefits of Dynamics 365 Field Service
Increase employee productivity in the field
Frontline, field-based employees can access an easy to use navigation to complete work orders or create, update, and review records.
Mobile app keeps employees connected
Capture completed service tasks, such as monitoring cases, work order instructions, travel time and more, by using the supported field service mobile app on tablet or laptop devices.
Proactive services
Predictive and pre-emptive field service intelligence with AI-drive insight dashboards provides out-of-the-box field service metrics.
Microsoft Teams collaboration
Enable frontline employees, technicians, dispatchers, and your back-office team to quickly collaborate on service work order issues using embedded chat and Microsoft Teams.
Optimize your resources and service
Balance resource workloads, match skills to jobs, use AI for intelligent scheduling, and develop scheduling scenarios.
Accurate billing and tracking
Ensure accurate billing rates for work and materials, enable the tracking of assets and warranties against assets, and track service level agreements.
Inventory management
Mobile access to inventory and parts information, adjust inventories in real-time, forecast material requirements, and achieve just-in-time ordering.
Customer portal
Customers can track upcoming service appointments and view completed and open cases through a web portal, delivering a customer-centric experience.
Optimize your field operations.
Ensure your business operates efficiently and effectively in any location with Dynamics 365 Field Service and JoeDynamics.